Introduction
Welcome to Considerate Touch. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website or purchasing our products, you agree to comply with these terms.
1. General Information
1.1 These Terms and Conditions apply to all purchases made through our website, phone orders, or in-person interactions.
1.2 The terms “we,” “our,” and “us” refer to Considerate Touch, located on the 5th Floor, No. 503, Delta House, University Way, Nairobi, Kenya.
1.3 By using our services, you confirm that you are at least 18 years old or have received parental consent to use our services.
2. Ordering and Payment
2.1 Placing Orders: Orders can be placed online, by phone, or in-store. Ensure all information provided during the order process is accurate.
2.2 Payment Methods: We accept the following payment methods: M-Pesa, credit cards, debit cards, and bank transfers. Payment must be completed before the order is processed.
2.3 Order Confirmation: Once your order is placed, you will receive an email or SMS confirmation. If you do not receive confirmation, please contact us immediately.
2.4 Cancellation and Modification: Orders can be modified or canceled up to 12 hours before the scheduled delivery time. After this window, cancellations or modifications may not be possible.
3. Delivery
3.1 Delivery Areas: We offer delivery services within Nairobi and selected surrounding areas. Delivery outside these areas may incur additional charges.
3.2 Same-Day Delivery: Same-day delivery is available for orders placed before 12:00 PM. Orders placed after this time will be delivered the following business day.
3.3 Delivery Timeframes: While we strive to deliver within the specified time, delays may occur due to unforeseen circumstances. We will communicate any delays promptly.
3.4 Delivery Fees: Delivery fees are calculated based on location and order size. These fees will be displayed at checkout.
3.5 Undelivered Orders: If the recipient is unavailable at the delivery address, we will attempt to contact you for further instructions. Additional delivery attempts may incur extra charges.
4. Products
4.1 Product Availability: All products are subject to availability. In the event of stock unavailability, we will offer an alternative or issue a refund.
4.2 Product Quality: We guarantee fresh and high-quality flowers and gifts. Variations in color, size, or appearance may occur due to natural factors.
4.3 Substitutions: If a specific item is unavailable, we reserve the right to substitute it with a similar item of equal or greater value.
5. Refunds and Returns
5.1 Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us within 24 hours of delivery. We will replace the item or issue a refund as appropriate.
5.2 Non-Refundable Items: Customized or personalized items are non-refundable unless they are defective or incorrect.
5.3 Refund Process: Approved refunds will be processed within 7 business days via the original payment method.
6. Privacy Policy
6.1 Data Collection: By using our website, you agree to our collection and use of personal data as outlined in our Privacy Policy.
6.2 Data Protection: We are committed to protecting your personal information and ensuring its confidentiality.
6.3 Third-Party Sharing: We do not sell or share your personal information with third parties without your consent, except as required by law.
7. Limitation of Liability
7.1 Considerate Touch is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
7.2 Our total liability for any claim related to our products or services is limited to the amount paid for the product or service in question.
8. Intellectual Property
8.1 All content, including images, text, and designs, on our website is the intellectual property of Considerate Touch. Unauthorized use is prohibited.
8.2 You may not reproduce, distribute, or create derivative works from any content on our website without prior written permission.
9. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes will be subject to the exclusive jurisdiction of the courts of Kenya.
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website or services constitutes acceptance of the revised terms.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us:
Considerate Touch
5th Floor, No. 503, Delta House
University Way, Nairobi, Kenya
Email: info@consideratetouch.com
Phone: +254 712 345 678
Thank you for choosing Considerate Touch. We look forward to serving you!