Ordering and Delivery
You can place an order directly through our website or by contacting our customer care team via phone or email. Select your desired flowers or gifts, provide the necessary details, and confirm your payment to complete the process.
Yes, we provide same-day delivery within Nairobi for orders placed before 12:00 PM. For orders placed later, we’ll ensure delivery on the next business day.
Absolutely! Once your order is confirmed, you’ll receive an order number that allows you to monitor or track your order status in real time.
Products & Customization
Yes, we specialize in personalized arrangements and gift packages. Let us know your preferences, and our team will craft something unique to suit your occasion.
We take pride in offering only the freshest flowers. All our blooms are handpicked daily to ensure they arrive vibrant and long-lasting.
Yes, we are transitioning to 100% biodegradable packaging by 2025 and already offer eco-conscious arrangements and packaging for customers who prioritize sustainability.
Payments and Policies
We accept M-Pesa, credit cards, bank transfers, and cash on delivery for your convenience.
If you’re not satisfied with your purchase, please contact us within 24 hours of delivery. We’ll work with you to resolve the issue, which may include a replacement or refund, depending on the situation.
You can cancel or modify your order up to 12 hours before the scheduled delivery time. Please contact our customer service team immediately for assistance.
Yes, your payment information is 100% secure. We use encrypted payment gateways and follow industry-standard practices to ensure your personal and financial details are protected.