1. Introduction
Welcome to Considerate Touch Ltd! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [https://consideratetouch.com] (Considerate Touch) or purchase our products. We comply with Kenya’s Data Protection Act, 2019 and International data protection principles.
2. Information We Collect
We collect and process the following personal information:
- Personal Details: Name, phone number, email address, and physical address (for delivery purposes).
- Payment Information: Credit/debit card details, M-Pesa details, or other payment methods. (We do not store your payment details; transactions are processed by secure third-party payment providers.)
- Order Details: Items purchased, delivery preferences, and transaction history.
- Website Usage Data: IP address, browser type, pages visited, and interactions for analytics and improvement.
- Communication Data: Emails, messages, and customer support interactions.
3. How We Use Your Information
We use your data to:
- Process and deliver orders.
- Communicate order updates, offers, and promotions.
- Improve website functionality and user experience.
- Prevent fraud and ensure secure transactions.
- Comply with legal and regulatory requirements.
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you sign up, place an order, or subscribe to marketing communications.
- Contractual Necessity: To fulfill your order and provide customer support.
- Legal Compliance: To comply with tax laws, anti-fraud regulations, and data protection laws.
- Legitimate Interest: To improve our services, prevent fraud, and analyze business performance.
5. Data Sharing & Third Parties
We do not sell or rent your personal data. However, we may share it with:
- Delivery partners (to ensure smooth order fulfillment).
- Payment processors (e.g., banks, M-Pesa) for secure transactions.
- Legal authorities (when required by law, such as fraud investigations).
- Service providers (IT, marketing, and customer service providers).
6. Data Retention
We retain personal data only as long as necessary for the purposes stated in this policy or as required by law. Transactional data is stored for accounting and regulatory compliance.
7. Security Measures
We use industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse, including:
- SSL encryption for secure transactions.
- Firewalls and data access controls.
- Regular security audits.
8. Your Rights
Under Kenya’s Data Protection Act, 2019, you have the right to:
- Access your data – Request a copy of your personal information.
- Correct your data – Request updates or corrections.
- Withdraw consent – Opt out of marketing communications.
- Request deletion – Ask us to delete your data where legally applicable.
- Object to processing – Restrict how we use your information in certain cases.
To exercise your rights, contact us at info@consideratetouch.com
9. Cookies & Tracking
We use cookies and similar technologies to enhance website performance and analyze usage patterns. You can manage cookie preferences through your browser settings.
10. Updates to this Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date.
11. Contact Information
For any questions regarding this Privacy Policy or your data rights, contact us at:
Considerate Touch
5th Floor, No. 503, Delta House, University Way, Nairobi, Kenya
Email: info@consideratetouch.com
Phone: +254705016616